Return Policy

We understand, you ordered something and it’s not what you thought. No problem, most products can be returned for any reason. Send the items back to us within 60 days and we’ll refund your money. Once we receive the package, we’ll refund you via the same method of payment with which you paid. You will receive the full purchase price of your product minus any shipping or restocking fees (unless, it was our error). If 60 days has passed since your purchase, we can’t accept this item as a return.

HOW TO MAKE A RETURN

  1. Circle the products you are returning on the enclosed packing slip. Please indicate the quantity you are returning of each item and reason for return.
  2. Pack the products securely in a sturdy package and include the packing slip.
  3. Return the package to Hallelujah Diet

Option A (Continental US Customers Only)

  • • Call our customer service to start the Return Merchandise process
  • • You will be sent via email a FedEx return label to attach to the box of merchandise that you are returning.
  • • Jot down your tracking number for your records.
  • • Drop your package at any FedEx drop off location. There is no postage required.
  • • Returns must be received within 10 days after RMA # is issued
  • • No refunds or credits will be issued until the item(s) has been received and processed. Refund amount will be determined upon item inspection.
  • • NOTE: A return shipping fee will be deducted from your return credit as a return shipping fee (unless the reason for return is due to our error).

Option B

  • • Address your package to: Hallelujah Diet, ATTN: Returns Department, 834 South Post Road, Shelby, NC 28152 USA
  • • Return package using your preferred shipping carrier.
  • • Returns must be received within 10 days after RMA # is issued
  • • No refunds or credits will be issued until the item(s) has been received and processed. Refund amount will be determined upon item inspection.
  • • Allow 2-3 weeks for your return to process. You will receive an email or call confirming your refund.

A FEW SPECIAL CASES

• If you're returning a product due to a defect or an error made by us, please contact our Hallelujah Diet Health and Wellness Ambassadors at 1-800-915-9355 for a prepaid return label (the shipping cost will not be deducted from your refund).

• Unopened books(original condition) and CDs and DVDs (unopened) can be returned. If these items are open and not in the original condition, then a 15% restocking fee will be deducted from the order refund.

• If you ordered more than 1 of a specific product, only 1 of those items may be returned opened. All other items must be in a factory sealed container. (For example, ordered three bottles of the same BarleyMax product. You may return one opened, but the other two need to be sealed.)

• If you’re returning 12 or more of the same items that are not defective, there will be a 15% restocking fee due to inventory control. Quantities over 100 will not be accepted and will be considered final sale.

• If you’re returning equipment that has been used and is not defective, there will be a 15% restocking fee deducted from the order refund. As well, if upon inspection once the equipment is returned in a stage that is not conducive for resell (ie. Uncleaned used juicer or uncleaned used distiller), then the restocking fee will be 20% deducted from the order refund.

• No returns on items that have an expiration date with 45 days of date of return.

• If your order or certain products are confiscated by customs officials due to the items being restricted or any other reason for confiscation then no refund will be available. It is the responsibility of the customer to make sure that the particular country’s custom office will allow the ordered products into the country with proper documentation.

• Some brands also have special return policies, see below for more details.

SPECIAL RETURN POLICY BRANDS:

Please note, a few brands have special return policies and instructions and must be returned to the address they provide. These items generally are equipment like juicers, distillers, etc. Please call our Customer Service Department and speak to a Hallelujah Diet Health and Wellness Ambassador at 1-800-915-9355 for further assistance.

*NOTE: This return policy supersedes all previous return policies in print or digital from Hallelujah Diet or Hallelujah Diet.

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