Shipping Information

Shipping and handling charges using Standard Shipping have a flat rate:

  • Orders under $50.00 - $5.95
  • Orders between $50.01 - $119.99 - $7.95
  • All Orders over $120.00 are FREE to all the 50 US States

*Note: Heavier / larger items may include an additional shipping cost and are indicated by the truck icon along with specific handling charges stated on the item's detail page.

APO, FPO, DPO AND US TERRITORY ADDRESSES:

Orders to APO, FPO, DPO and United States Territory addresses are shipped based on USPS real-time costs depending on the weight of the package, delivery method, and shipping destination.

INTERNATIONAL SHIPPING:

The MyHDiet.com Store provides fast and reliable shipping to countries worldwide. For most international shipments, we use FedEx International shipping. The customer is responsible for any customs and duties that may be due and have not be accounted for at the time of order processing. If your order or certain products are confiscated by customs officials due to the items being restricted or any other reason for confiscation then no refund will be available. It is the responsibility of the customer to make sure that the particular country’s custom office will allow the ordered products into the country with proper documentation.

SAME DAY SHIPPING GUARANTEE:

The MyHDiet.com Store offers a Same Day Shipping guarantee on most in-stock items ordered Monday - Friday by 1pm ET (excluding national holidays). Item eligibility can change depending due to product availability, so please check each item’s availability at the time of order.

STANDARD SHIPPING TRANSIT TIMES:

The MyHDiet.com store processes and ships orders during standard business days (Monday – Friday). We will ship all of your orders using either FedEx or USPS with a verified tracking number for online tracking and delivery confirmation. Standard delivery time is 1-6 business days for continental US destinations. Please note: In some instances your order may ship in multiple shipments (due to product availability) and could use different carriers for each shipment.

BUSINESS DAYS IN TRANSIT FROM US TO YOU: (WHEN USING FEDEX HOME DELIVERY)

Service Map colors may vary due to differences in hardware and software. This map is a general representation of FedEx Ground transit times.

EXPEDITED SHIPPING TRANSIT TIMES:

For faster processing and delivery you can select expedited 2nd and 3rd day shipping at checkout for an additional fee. Expedited orders placed after 1 PM (ET) may not process until the next business day. We strive to process all expedited orders placed before 1PM ET the same day depending on stock availability and the order successfully passes all necessary verification processes. Orders received over the weekend may not process for shipment until the next business day (typically Monday). Shipping carriers may deliver your package on a Saturday and do not deliver on Sunday or national holidays.

PO BOXES:

The MyHDiet.com store will deliver to your PO BOX via USPS.

APO, FPO, DPO AND US TERRITORY ADDRESSES:

We must ship via USPS to all APO, FPO, DPO, or United States territory addresses. Shipping costs are based on package weight.

FREE OR DISCOUNTED SHIPPING:

From time to time, the MyHDiet.com store will offer free shipping on orders. If there is a order total needed to participate in the free shipping promotion, the amount needed is calculated from the order subtotal after discounts have been applied but before any applicable taxes. Due to the higher costs of shipments, we cannot offer FREE or Discounted shipping of any order that is shipped outside of the 50 states of the United States. As well, we cannot offer FREE or Discounted shipping to APO, FPO, DPO, or United States territories.

TAX POLICY:

North Carolina residents add corresponding state and county sales tax based on the shipping destination on all products excluding food products. Food products as classified by North Carolina with a shipping destination of North Carolina will be taxed at the North Carolina food tax rate of 2%.

BACKORDERED ITEMS:

Sometimes we may run out of stock on an item. This may cause a slight delay of shipment for your order. If an item you ordered is going to be backordered for an extended period of time, we will notify you via e-mail or phone of this delay and then automatically ship the products to you as soon as they are available. We will ship the in-stock items on your order right away and ship the backordered item(s) as soon as they become available at no extra cost to you. In the event several items are backordered, you may receive several partial shipments.

ORDER STATUS AND TRACKING:

All orders shipped will be provided with an online tracking number for status and location tracking. You can always e-mail at custserv@myhdiet.com or call us at (800) 915-9355 if you'd like to verify your order's status.

DAMAGED AND INCORRECT ITEMS:

If your item arrives damaged or is incorrect, please notify us immediately via e-mail or telephone so we can resolve any problems to your satisfaction.

REFUNDS AND EXHANGES:

We offer a 60 Day Satisfaction Guarantee on All Purchases. To Learn More please visit our return policy page. Click Here

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